T h e A v a y a S t o r y

Avaya is the Global Leader in
Business communication Solutions and Services

#1 in U.S. small Business Systems VOIP and PBX
#1 in U.S. small Messaging Systems
#1 in U.S. small Call Centers (ACDs)
#1 worldwide in Automatic Call Distribution (ACD) and interactive Voice
Response (IVR) systems for customer call centers
#1 in U.S. Mobility Solutions (100 million mailboxes accessed daily)
#1 worldwide in messaging solutions
#1 worldwide in structured connectivity solutions for enterprise networks
#1 worldwide in predictive dialers for customer call centers
#1 in the United States in voice communications systems (#3 worldwide)

The Heart of Our Success

Equipment Reliability - 99.999%
Network of worldwide technicians and sales force
Avaya Labs Research (75 years Bell Labs heritage)
--3,000 engineers
--Advancing high-potential technologies
--Increased R&D spending by 50% (6-9% of revenue)
34,000 employees worldwide
$8.3 billion in revenue (1999)
Nearly 1 million customers in over 90 countries

Avaya Mission

Provide the world's best communications solutions that enable businesses to excel.

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Avaya Solution Focus

Avaya is the global leader in business communications solutions and services, helping make enterprise networks customer-driven. More than 75 percent of Fortune 500 companies use Avaya's solutions and services to succeed in the 'customer economy' in which the customer is at the center of their enterprise network.

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